In NCERT Class 12 Business Studies Chapter 11, titled "Consumer Protection", students explore the rights and responsibilities of consumers in a market economy. This chapter emphasizes the importance of consumer awareness and the mechanisms available for addressing consumer grievances. It also discusses the Consumer Protection Act and the various redressal forums established under the Act.
This article provides a comprehensive resource for exam preparation. It includes sample MCQs and subjective questions for CBSE and CUET, alongside downloadable PDFs of Class 12 Business Studies Chapter 11 MCQs and previous year questions for detailed practice of NCERT Class 12 Consumer Protection.
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NCERT Class 12 Business Studies Chapters
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CUET Free Master Classes:
Class 12 Business Studies Chapter 11 MCQs
This question bank includes previous years' CUET and CBSE MCQs, along with questions curated by subject experts. Below are 5 sample multiple-choice questions (MCQs) for Class 12 Business Studies Chapter 11: Consumer Protection. For the full set of 50 questions, download the PDF using the link provided below.
Identify from the following that cannot be termed as a 'Consumer' under Consumer Protection Act?
(a) One who purchased a car on installments
(b) One who got a car as a gift from parents
(c) One who drives a car with the permission of owner
(d) One who purchases cars for resale
2. Consumer protection is important due to widespread of consumers about their rights and reliefs.
(a) Unorganised (b) Ignorance (c) Enlightened (d) Protected
3. Choose the correct meaning of „Caveat Emptor‟:
(a) Let the seller beware (b) Let the intermediary beware
(c) Let the buyer beware (d) Let the exploiter beware
4. Identify the importance of Consumer Protection from consumers point of view.
(a) Social Responsibility (b) Government Intervention
(c) Widespread Exploitation (d) Moral justification
5.Identify the importance of consumer protection from consumer's point of view.
(a) Prevent wide spread exploitation of Consumers.
(b) Social Responsibility
(c) Govt. Intervention
(d) Unorganised Consumers.
(e) Moral Justification
Choose the correct answer from the options given below:
(a) (a) and (b) only (b) (b) and (c) only (c) (c) and (e) only (d) (a) and (d) only
Class 12 Business Studies Chapter 11 Subjective Questions Without Solutions
This question bank includes previous years' CBSE subjective questions (2 marks and above) without solutions, along with expert-curated questions. Below are 5 sample subjective questions for Class 12 Business Studies Chapter 11: Consumer Protection. To access all questions, download the PDF from the link provided below.
- State any four reliefs available to consumers if the consumer court is satisfied about the genuineness of the complaint.
(CBSE 2023, 4M)
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- State any eight reliefs available to the consumer, if the court is satisfied about the genuineness of the complaint.
(CBSE 2019, 4M)
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- State any five reliefs available to a consumer under the Consumer Protection Act, 2019 when the consumer court is satisfied about the genuineness of the complaint.
(CBSE 2022, 5M)
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- State any five remedies available to a consumer under the provisions of The Consumer Protection Act, 2019.
(CBSE 2022, 5M)
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- State any five reliefs available to a consumer if the consumer court is satisfied about the genuineness of the complaint.
(CBSE 2022, 5M)
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Sub Areas of Chapter 11: Consumer Protection
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Chapter Name
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Sub Topics
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Consumer Protection
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11.1 Introduction
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11.2 Importance of Consumer Protection
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11.3 Rights of Consumers
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11.4 Responsibilities of Consumers
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11.5 Consumer Protection Act, 2019
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11.6 Redressal Forums
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11.7 Ways to Promote Consumer Awareness
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Review of NCERT Class 12 Business Studies Chapter 11
In NCERT Class 12 Business Studies Chapter 11, "Consumer Protection," students understand the significance of safeguarding consumer interests in the market. The chapter highlights the rights and responsibilities of consumers and the legal provisions available for their protection.
By mastering this chapter, students become aware of consumer rights and the importance of ethical practices in business. Practicing MCQs and subjective questions ensures thorough preparation for CBSE, CUET, and other competitive exams.